Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of James Bretherick

James Bretherick

January 31, 2026

5  out of  5
rating by James Bretherick
"Very friendly and professional agent and employees. Always expedite any and all requests."
We responded:
"We are grateful for your 5-star review, James! Thanks for taking a moment to share your positive rating of State Farm Agent Tom Maack’s Team here in Laurel . "
Profile photo of Julie Fallang

Julie Fallang

January 28, 2026

5  out of  5
rating by Julie Fallang
"I reached out to John Wadell regarding regarding an insurance question. I have known John a very long time and I knew I could trust his answer. From there he found a way to save me $100/mth. He's quick to respond and very helpful! Thanks John!!"
Profile photo of Cindy McGinnis

Cindy McGinnis

January 28, 2026

5  out of  5
rating by Cindy McGinnis
"Great customer service."
Profile photo of Anthony Richardson

Anthony Richardson

January 28, 2026

5  out of  5
rating by Anthony Richardson
"Absolutely would recommend Tom Maack jon Amy and everyone at the laurel branch they are top tier. Helpful as can be great at communicating the whole nine yards any issues you have or run into they help on the spot and make sure you have a full understanding of what is going on if your looking for any insurance the laurel team is the go to most definitely."
Profile photo of Sierra Canfield

Sierra Canfield

January 28, 2026

5  out of  5
rating by Sierra Canfield
"Every time I contact this office I have nothing but positive experiences. No matter who answers the phone, they are always willing to help and get the best insurance for our family."
We responded:
"Thank you for your kind review of State Farm Agent Tom Maack’s Team. We appreciate it! Thank you for the amazing review, Sierra! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
Profile photo of John McCurry

John McCurry

January 26, 2026

5  out of  5
rating by John McCurry
"CJ is very helpful. I appreciate that he is very responsive."
We responded:
"John, thank you for your wonderful review of State Farm Agent Tom Maack’s Team! John, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tom Maack’s Team! "
Profile photo of Kathy Fichtner

Kathy Fichtner

January 22, 2026

5  out of  5
rating by Kathy Fichtner
"Everyone has always been wonderful to work with."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Tom Maack’s Team! We deeply appreciate your kind words here in Laurel . "
Profile photo of Christy Kiser

Christy Kiser

January 21, 2026

5  out of  5
rating by Christy Kiser
"We have experienced great service from our State Farm agency. When we have had to make claims they were prompt and professional."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Laurel to know that you had such a wonderful experience with us here on State Farm Agent Tom Maack’s Team. Thank you so much for the 5-stars, Christy! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Tom Maack’s Team anytime. "
Profile photo of JH

JH

January 15, 2026

5  out of  5
rating by JH
"I have been with Tom Maack State Farm Insurance for over 10 years. Never a problem. Always helpful and polite. Highly recommend!"
We responded:
"JH, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Profile photo of Rebekah Yarnall

Rebekah Yarnall

January 14, 2026

5  out of  5
rating by Rebekah Yarnall
"We had a water damage claim for our home and Tom Maack was excellent to work with. He was very understanding and walked us through the process. He was easy to deal with and made the whole process a lot simpler. Thank you Tom"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Tom Maack’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
Profile photo of Veronica Valdez

Veronica Valdez

January 13, 2026

5  out of  5
rating by Veronica Valdez
"I always receive the service when I need it, and get answers to my questions from knowledgeable staff. They’re always friendly! And I get better rates here than I did with my previous insurance office."
Profile photo of Landon Betzing

Landon Betzing

January 10, 2026

5  out of  5
rating by Landon Betzing
"Great communication skills and very helpful when dealing with first time issues!"
Profile photo of Maggie Lowell

Maggie Lowell

January 9, 2026

5  out of  5
rating by Maggie Lowell
"Reach out to Tom Maack's Agency for all of your insurance needs. I have been working with John for the last couple of years and he is GREAT! Very timely and friendly."
Profile photo of Wyatt Finley

Wyatt Finley

December 17, 2025

5  out of  5
rating by Wyatt Finley
"Been with them for a few years and have had no issues with them. Great prices and very friendly."
Profile photo of Mike Sparks

Mike Sparks

December 17, 2025

5  out of  5
rating by Mike Sparks
"Since we chose Tom Maack state farm we have worked primarily with John and he has been absolutely fantastic. Everyone that we have worked with there are all very personable and always willing to help. Awesome choice for us. Michael Sparks"
Profile photo of Ashley Vanek

Ashley Vanek

December 15, 2025

5  out of  5
rating by Ashley Vanek
"Tom, is always welcoming and so helpful with every matter"
Profile photo of Toni Kahnke

Toni Kahnke

December 15, 2025

5  out of  5
rating by Toni Kahnke
"The team at Tom's office has been great to work with. John, CJ and Tom have all been helpful, are knowledgeable and polite! When I was looking for an insurance company, John was patient with me and answered my questions. I would recommend them!"
Profile photo of Traci Wiest

Traci Wiest

December 12, 2025

5  out of  5
rating by Traci Wiest
"Every one I’ve ever talked to was always very kind and courteous."
Profile photo of Jeremy Engram

Jeremy Engram

December 12, 2025

5  out of  5
rating by Jeremy Engram
"Sam was amazing! He saved me tons of money, found me incredible deals, and was incredibly helpful, attentive, and kind! I highly recommend anyone work with Sam!"
Profile photo of Abigail Jares

Abigail Jares

December 12, 2025

5  out of  5
rating by Abigail Jares
"Sam was so helpful!!!!"
Profile photo of Ryan Lane

Ryan Lane

December 12, 2025

5  out of  5
rating by Ryan Lane
"This office has been incredibly helpful, knowledgeable and quick to respond to our requests. They have made insurance very easy and have created a loyal customer."
Profile photo of Jorinda Thompson

Jorinda Thompson

December 12, 2025

4  out of  5
rating by Jorinda Thompson
"Friendly, helpful and always available to talk with for my ins needs"
Profile photo of Spencer Simard

Spencer Simard

December 11, 2025

5  out of  5
rating by Spencer Simard
"I work in the roofing buisness with insurance and Tom has been nothing but the best help I have gotten with fast responses and intelligent problem solving. Highly recommend him for all insurance needs."
Profile photo of Chelsey Will

Chelsey Will

December 8, 2025

5  out of  5
rating by Chelsey Will
"Always helpful and pleasant to talk to!"
Profile photo of AKAME M

AKAME M

November 17, 2025

1  out of  5
rating by AKAME M
"I had the displeasure of speaking with Mr. Maack. He was rude and condescending the entire time. He is great when taking your money, but God forbid you have a claim."
We responded:
"Please feel free to call again. We strive in our office to provide excellent service; as an agent we try to guide you in the best possible way. My apologies about your experience and I look forward to the chance to change your mind about your feeling concerning my professional duties -- I take them seriously. "