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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bill Oberlander

March 23, 2026

5  out of  5
rating by Bill Oberlander
"Tom Maack and his team have taken care of our family’s insurance needs for years with the highest quality service, friendly faces, and competitive rates. I would highly recommend!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Tom Maack’s Team. "
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David Johnson

March 20, 2026

5  out of  5
rating by David Johnson
"I’ve been with State Farm for approximately 15 years. Tom Mack And his crew have always got the job done for me. They are always friendly and very helpful."
We responded:
"Thank you for your kind review of State Farm Agent Tom Maack’s Team. We appreciate it!"
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Ned

March 20, 2026

5  out of  5
rating by Ned
"Tom was helpful in adding me to an insurance policy, the service was quick and easy, and above all Tom was very friendly during our conversation. Sets a very high bar for me in terms of insurance agents!"
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Kelli Johnson

March 18, 2026

5  out of  5
rating by Kelli Johnson
"Great customer service!"
We responded:
"Kelli, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tom Maack’s Team!"
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Ellen Edwardson

March 18, 2026

5  out of  5
rating by Ellen Edwardson
"John Waddell is fabulous. Very helpful. I kept sending him new clients."
We responded:
"Thank you so much for the 5-star rating, Ellen! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Dustin Hopkins

March 18, 2026

5  out of  5
rating by Dustin Hopkins
"Was looking at a monthly price increase of over 500$ per another insurance agency. Thankfully had a co worker recommend his new agent John. John made the process of switching home and auto simple and easy I was able to literally switch everything over by using my phone. So far I’ve been happy with the savings I get and the customer service."
We responded:
"Thank you for the amazing review, Dustin! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Dalton Scott

March 15, 2026

1  out of  5
rating by Dalton Scott
"I’ve had State Farm coverage for nearly two decades, this will be the first agent I’ve dropped my coverage with. It feels like I have to chase them down to add coverage. I called them a week ago to add coverage, and was told they would follow up on Monday. It is now Saturday of the next week, and there has been no follow up. No call, no email, no response to the text they asked me to send. This has now happened twice with them. It’s been over a decade since I’ve filed a claim, but their lack of interest in assisting me with coverage makes me question their response if I was in a time of need. Hopefully others have more success with them, but I have no interest in continuing my coverage through this agency and am in the process of transferring my policies."
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Diane Collins

March 9, 2026

5  out of  5
rating by Diane Collins
"I spoke with John Waddell who was awesome! He was patient and had problem explaining my policy and with his help I moved to State Farm from Progressive! Thanks John for helping me navigate thru this process!"
We responded:
"Thank you for your kind review of State Farm Agent Tom Maack’s Team. We appreciate it!"
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Rebekah Gavett

March 4, 2026

5  out of  5
rating by Rebekah Gavett
"Always been so easy to work with."
We responded:
"We are grateful for your 5-star review, Rebekah! Thanks for taking a moment to share your positive rating of State Farm Agent Tom Maack’s Team here in Laurel . "
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Kandee Bellamy

March 3, 2026

5  out of  5
rating by Kandee Bellamy
"I called to receive a quote for adding on a new driver to my policy. A student driver... and I was afraid my premium was going to go through the roof. Sam was very helpful, knowledgeable, and timely in getting me a quote and it is one that won't break the bank! Thank you Sam for all your help!!"
We responded:
"Wow, thank you for the 5-star review, Kandee! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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JODY NAVE

March 3, 2026

5  out of  5
rating by JODY NAVE
"Sam and C.J. both have been very helpful in processing my Mom’s insurance claim."
We responded:
"JODY, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Leta McGann

March 2, 2026

5  out of  5
rating by Leta McGann
"Called to change bank accounts for autopay. Tom, John and Sam were extremely knowledgeable and helpful."
We responded:
"Thank you for the fantastic review, Leta! We are always here to help with your insurance needs here in Laurel . "
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Bridget Merry

March 2, 2026

5  out of  5
rating by Bridget Merry
"Timely responses and always available when I have additional questions"
We responded:
"We appreciate your review, Bridget. We are so happy that you had such a wonderful experience with State Farm Agent Tom Maack’s Team here in Laurel ! "
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Donna Mattson

March 2, 2026

5  out of  5
rating by Donna Mattson
"We are always pleased with the efficient, professional, and friendly service from Tom Maack State Farm Insurance Agency."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Laurel to know that you had such a wonderful experience with us here on State Farm Agent Tom Maack’s Team."
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Chris Cutright

March 2, 2026

5  out of  5
rating by Chris Cutright
"They have been a great place to do business for the last 14 years."
We responded:
"We are grateful for your 5-star review, Chris! Thanks for taking a moment to share your positive rating of State Farm Agent Tom Maack’s Team here in Laurel . "
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Rebecca Olson

March 2, 2026

5  out of  5
rating by Rebecca Olson
"Amy P. Is so helpful with any of my insurance questions! Very responsive to my inquiries too which is appreciated!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Jeff Dionne

February 28, 2026

5  out of  5
rating by Jeff Dionne
"Things went very smoothly, the transaction and the professional help. Very pleased"
We responded:
"Thank you for the amazing review, Jeff! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Rez Zircon

February 27, 2026

5  out of  5
rating by Rez Zircon
"We've had State Farm since 1964 and I've been a client of Tom Maack's office since 2015. Tom, Amy, and the rest of the crew are always willing to discuss my coverage, and always make sure everything is right and I get the best rates available. Absolutely stellar service, highly recommended!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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David Ingstad

February 26, 2026

5  out of  5
rating by David Ingstad
"We really like the service and guidance we get from Tom and his staff. They know their stuff and are great to work with. We have been a State Farm customer for many years ourselves and several family and friends have now found Tom and staff to be a good value also."
We responded:
"Thank you for your kind review of State Farm Agent Tom Maack’s Team. We appreciate it!"
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Mackenzee Gardner

February 16, 2026

5  out of  5
rating by Mackenzee Gardner
"Always willing to work with us and always do their best to answer any question in a timely manner !"
We responded:
"Thank you for taking the time to leave such a great review, Mackenzee. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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cathy kessler

February 14, 2026

5  out of  5
rating by cathy kessler
"Tom Maack and his employees are always helpful, professional, and courteous. We appreciate their efforts."
We responded:
"cathy, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Erik Leone

February 12, 2026

5  out of  5
rating by Erik Leone
"Both Tom and John are great to work with! Extremely knowledgeable and very helpful. I feel like they are always acting in my best interest! Five star service!"
We responded:
"Erik, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Tom Maack’s Team—we are always here to help!"
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James Bell

February 9, 2026

5  out of  5
rating by James Bell
"Agents are friendly and very helpful with all my questions and requests"
We responded:
"We are grateful for your 5-star review, James! Thanks for taking a moment to share your positive rating of State Farm Agent Tom Maack’s Team here in Laurel . "
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Steve Tubbs

February 9, 2026

5  out of  5
rating by Steve Tubbs
"Always very good. Have excellent claims service."
We responded:
"Steve, thank you for your wonderful review of State Farm Agent Tom Maack’s Team! Steve, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tom Maack’s Team! "
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Tiare Wisdom

February 9, 2026

5  out of  5
rating by Tiare Wisdom
"Great friendly service every time I call!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Tom Maack’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"